Soaprecious is operated by Soap Precious — ABN 33 907 213 150

At Soaprecious, it’s an honour to create bespoke pieces for your most meaningful celebrations. This Custom Orders Policy explains how we handle personalised creations for weddings, baptisms, birthdays, and special events.

For safe use and ingredient guidance, please review our Product & Skin Safety Disclaimer

1. What We Offer for Custom Orders

Custom orders may include:

• Handmade natural soap favours

• Botanical or infused oil mini gifts

• Curated sets or petites créations

• Personalised labels, simple design adjustments, or tailored colours/scents

You may explore our current collections for inspiration:

• Shop All

• Essential Collection

• Botanical Collection

• Gift Sets

2. Enquiries & Lead Time

To ensure your items are crafted with the care they deserve, we recommend contacting us at least 8 weeks before your event date.

During your enquiry we may ask for:

• Event type (wedding, baptism, birthday, etc.)

• Quantities

• Event date

• Colour theme or design inspiration

Lead times depend on design complexity, curing time for soaps, packaging, and our current production schedule.

3. Minimum Quantities

Minimum order quantities may apply depending on the type of item and level of customisation.
These will be confirmed during the quoting stage.

4. Pricing & Quotes

When we receive your enquiry, you will receive a personalised quote outlining:

• Product type and approximate sizing

• Packaging and labelling details

• Production timeline

• Estimated shipping cost (if applicable — see our Shipping Policy)

Quotes are time-sensitive as ingredient and packaging costs may fluctuate.

5. Payment & Booking Your Order

To secure your custom order, we require a 50% deposit at the time of booking.

The remaining 50% balance is due upon completion and before delivery or pickup.
Your order will not be dispatched until the final payment has been received.

We accept:

• Credit and debit cards

• PayPal

• Afterpay

• Shopify Payments

Your booking is confirmed once the deposit is paid.

6. Design Approval & Details

We may share:

• Scent options

• Colour direction

• Label wording or personalised details

You are responsible for reviewing and confirming all names, dates, and wording before production begins.

Once production starts, changes may not be possible or may incur additional fees.

7. Cancellations & Changes

Because custom creations are made specifically for your event:

• If cancelled before production begins, a store credit may be offered at our discretion

• Once production has started, custom orders cannot be cancelled or refunded

• Late changes may require additional fees

For more details on cancellations, please refer to our Return & Refund Policy.

8. Production, Variations & Handmade Nature

All Soaprecious products are handmade.
Natural variations in colour, scent, and appearance may occur.
These differences are part of the charm of artisan products.

9. Shipping for Custom Orders

Custom orders are shipped using our trusted carriers within Australia.

Please review our full Shipping Policy for details on delivery, tracking and address changes.

We always recommend allowing additional time before your event to accommodate for courier delays outside of our control.

10. Returns, Refunds & Issues

Due to their personalised nature and personal care category, custom orders are not eligible for change-of-mind returns or refunds.

If your order arrives:

• Damaged

• Incorrect

• Faulty

please contact us within 48 hours and include:

• Your order number

• Clear photos of the issue

We will review your case in accordance with our Return & Refund Policy.

11. Contact for Custom Orders

We would love to help bring your vision to life.
📩 Email: info@soaprecious.com.au