At Soaprecious, every product is crafted by hand in small batches with great care, attention, and intention. Because our soaps and skincare items are personal care products, we’re unable to accept returns or exchanges once they’ve been delivered. This helps us maintain the highest standards of safety, quality, and integrity in everything we create.

We understand, however, that receiving your order should be a beautiful experience from start to finish. If something arrives damaged, incorrect, or not in perfect condition, we’ll be here to support you. Your satisfaction truly matters to us.

✔ When we can offer a refund or replacement

We’re pleased to provide a replacement or refund if:

• Your order arrived damaged in transit

• You received the wrong item

• The product arrived faulty or unusable

✔ How to request assistance

If you need help, please contact us within 48 hours of receiving your order and include:

• Your order number

• A clear photo of the issue

• A brief note describing what happened

This allows us to assist you promptly and ensure that your experience with us remains exceptional.

✘ Situations not eligible for refund

As our products are handcrafted and intended for personal use, we’re unable to offer refunds or replacements for:

• Change of mind

• Personal scent preferences

• Ordering errors

• Opened or used products

We hope you understand — as a boutique, small-batch brand, these policies help us maintain fairness, consistency, and the level of quality our customers expect.

If you ever have questions, concerns, or need guidance, we’re always here to help.
Contact us anytime at: info@soaprecious.com.au