Terms of service

Operated by Soap Precious — ABN 33 907 213 150
Last Updated: November 26, 2025

Welcome to Soaprecious. By accessing or using our website and Services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, you may choose not to use our website or purchase our products.

1. About Soaprecious

Soaprecious (“we,” “our,” “us”) is a small-batch, handmade soap brand offering natural skincare products and custom favour gifts. These Terms apply to all visitors, customers, and users of our website and Services.

2. Products & Descriptions

Our products are handcrafted, which means slight variations in colour, scent, or appearance may naturally occur. Product images and descriptions are intended as a general guide.

We work to ensure accuracy, but we reserve the right to correct errors, adjust pricing, or modify product details at any time without prior notice.

3. Your Use of Our Website

By using our website, you agree to:

Provide accurate and complete information at checkout
Use the website for lawful purposes only
Refrain from interfering with the security, performance, or accessibility of our Services

Misuse of the site may result in restricted access.

4. Orders & Payments

When placing an order, you agree to:

Provide correct billing, shipping, and payment details
Ensure your payment method is valid and authorised
Accept that your order may be declined or cancelled if suspicious or incorrect

We accept the following secure payment methods:

Credit and Debit Cards
PayPal
Afterpay
Shopify Payments

All prices are listed in AUD and may include applicable taxes unless stated otherwise.
Payments are securely processed through Shopify’s supported payment gateways.

5. Shipping & Delivery

Shipping fees and estimated delivery times are displayed at checkout.
While we process orders promptly, delays may occur due to courier issues, seasonal volume, or circumstances outside our control.

Once your order is dispatched, it becomes the responsibility of the carrier.

6. Returns & Refunds

Because our soaps and skincare items are personal care products, we do not accept returns or exchanges.

We do offer refunds or replacements for:

Damaged items
Incorrect products received
Faulty or unusable items

For full details, please refer to our Return & Refund Policy.

7. Privacy

Your privacy matters to us.
By using our website, you consent to the handling of your personal information in accordance with our Privacy Policy, which explains how we collect, use, and safeguard your data.

8. Intellectual Property

All content, logos, brand elements, product descriptions, photos, and designs on this website belong to Soap Precious — ABN 33 907 213 150.
You may not copy, reproduce, or distribute any content without written permission.

9. Disclaimer & Limitation of Liability

Our products are created with natural ingredients, but individual sensitivities may vary. We recommend reviewing all product ingredients before use and performing a patch test.

To the fullest extent permitted by law, we are not liable for:

Any adverse reactions
Indirect or incidental damages
Loss arising from the use or inability to use our website or products

10. Indemnity

By using our Services, you agree to indemnify and hold Soap Precious and its associates harmless from any claims, damages, or losses resulting from your misuse of the website or breach of these Terms.

11. Governing Law

These Terms are governed by the laws of Australia.
Any disputes will be handled exclusively by Australian courts.

12. Changes to These Terms

We may update these Terms occasionally to reflect changes in our operations.
The latest version will always be published here with an updated “Last Updated” date.

Continued use of the website indicates acceptance of the updated Terms.